Shipping Policy
SHIPPING GUIDELINES
At Nala Bella, we strive to provide reliable and transparent delivery of your order.
Our dedicated team works daily to optimize our processes in order to offer you the best possible service.
Below you will find the average delivery time for all our packages:
Processing time: 1–3 business days (Mon–Fri)
Shipping time: 4–9 business days (Mon–Fri)
Shipping cost: Free
Total delivery time: approx. 5 to 12 business days
ORDER PROCESS
To protect your data and ensure smooth processing, we do not accept orders by phone. You can easily order online:
-
Select the desired product and add it to your shopping cart.
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Log into your account or create a new one.
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Enter or confirm your shipping and payment information.
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Complete your order.
DELIVERY TIMES & SHIPPING COSTS
|
Country |
Processing time |
Shipping time |
Shipping cost |
|---|---|---|---|
|
United Kingdom |
1–3 business days (Mon–Fri) |
4–9 business days (Mon–Fri) |
Free |
Latest order time: 16:00 (GMT/CEST – London time)
Total delivery time: approx. 5 to 12 business days
SHIPPING & TRACKING
Your order will be shipped via our reliable delivery partners:
-
DHL
-
FedEx
- UPS
Once your order has been dispatched, you will receive a confirmation email with a tracking number that allows you to track your delivery status online.
IMPORTANT INFORMATION ABOUT YOUR ADDRESS
Please check your shipping address carefully. We do not take responsibility for packages that cannot be delivered due to incorrect address details.
In such cases, the purchase amount will be refunded minus the shipping costs.
For a new delivery, you must place a new order.
ADDRESS CHANGES AFTER ORDERING
Would you like to change your delivery address after placing your order?
Please contact us as soon as possible at info@nalabella.com.
If your package has not yet been shipped, we can update the address.
If the package has already been shipped, an address change is unfortunately no longer possible.
CONTACT INFORMATION
Do you have any questions? Feel free to contact us:
Shop name: Nala Bella
Telephone: +31 97010209821
E-Mail: info@nalabella.com
Postal address:
Verlengde Oostsingel 7
3751 VN, Bunschoten Spakenburg
Netherlands
Company name: HVK Services
Chamber of Commerce number (KvK): 92751385
We aim to respond to your email within 24 hours.
Customer service opening hours:
Monday to Friday: 09:00 – 20:00
Saturday: 09:00 – 18:00