FAQ
How long does shipping take?
Orders placed before 4:00 PM (GMT+00:00 / GMT+01:00) London time (UK) begin processing the same day. Processing takes 1 to 3 business days (Monday to Friday, excluding weekends), and delivery takes approx. 5 to 12 business days (Monday to Friday, excluding weekends).
How much does shipping cost?
We offer free delivery on all orders. There are no hidden shipping fees at checkout.
How can I track my order?
Once your order ships, we'll send you a tracking link by email so you can follow its journey. If you need help locating your tracking details, please email us at info@nalabella.com and we'll be happy to assist.
Do you ship internationally, and what about customs?
We currently ship orders within the United Kingdom only.
What is your return policy?
We accept returns within 30 days of delivery. Items should be unused and in their original condition and packaging. To start a return, simply email us at info@nalabella.com and our team will guide you through the process.
How do refunds work?
Once we receive and inspect your returned item, we'll process your refund to your original payment method. Refunds are issued in GBP. To begin a refund request, please email us at info@nalabella.com.
Can I exchange an item?
Yes! If you'd like a different size, colour or product, we're happy to help within our 30-day window. Just email us at info@nalabella.com with your order details and the item you'd like instead.
How do I choose the right size?
Each product page includes a detailed size guide to help you find your perfect fit. If you're still unsure, email us at info@nalabella.com and we'll gladly offer personalised sizing advice.
What payment methods do you accept?
We accept major credit and debit cards and other secure payment options shown at checkout. All prices are charged in GBP. If you have a payment question, please email us at info@nalabella.com.
Can I change or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible. To request a change or cancellation, email us right away at info@nalabella.com and we'll do our best to help before your order ships.