Return and Refund Policy
RETURN AND EXCHANGE CONDITIONS
This return policy applies to the following country: United Kingdom.
Our return period is 30 days after receiving your order. After this period has expired, a return or exchange is unfortunately no longer possible.
You can return your items within 30 days of receiving your order if you received defective or damaged items, if you received the wrong size or color, if the item does not fit, or if you are not satisfied with the items.
To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in the original packaging.
Non-returnable items:
-
Gift vouchers
RETURN PROCESS
Send an email to info@nalabella.com to request a return form.
Fill out the form and include it with your return shipment.
Send the package to the address provided by us. Use a shipping service with tracking.
After receiving the goods, we will refund the amount within 5 days.
RETURN SHIPPING COSTS
The costs for returning items are generally borne by the customer and will not be refunded. This applies particularly to returns due to dissatisfaction or incorrect size.
Since the sender is responsible for the return shipment, we strongly recommend using a shipping service with tracking (e.g. UPS, FedEx, DHL) to ensure the package arrives safely.
Exception:
If your item was delivered damaged, defective or incorrectly, we will cover all return shipping costs. Our customer service will gladly assist you and provide the necessary information.
RETURN ADDRESS
Please note that returns must be sent to our warehouse in China.
Return shipping costs are to be covered by the customer.
Estimated UPS, FedEx, DHL return cost: €40–€50 depending on size and weight.
Address:
Name: HST
3rd Floor, Building C, Dinfeng Science and Technology Park
Qiaotang Road, Fuhai Street, Bao’an District
Province: Guangdong
City: Shenzhen
Postal code: 518100
Country: China
We recommend contacting customer service beforehand to ensure a smooth return process.
REFUND
After we have received and inspected the item, we will process your refund within 7 days and transfer the amount to your original payment method.
Late or missing refunds:
If you do not receive your refund on time, please check your bank account and contact your bank or credit card company if necessary.
For further assistance, you can reach us at info@nalabella.com.
A partial or denied refund may occur if:
-
The item is not in its original condition.
-
Parts are missing and we are not responsible.
-
The item is returned more than 30 days after delivery.
EXCHANGE
The best way to exchange an item is to return it and then place a new order for the desired item.
If you want to request an exchange, you can email us at info@nalabella.com.
RETURNS AFTER THE DEADLINE
Items returned after the 30-day period may be rejected or only partially refunded.
Please contact us in such cases for more information.
CANCELLATION
If you want to cancel your order, you have one hour after placing the order to do so.
After this period, cancellations can no longer be processed because your order may already be under processing or shipping.
To cancel within the hour, email info@nalabella.com and include your order number.
After the one-hour period, you may initiate a return according to our return policy.
For more information, please read our full Terms and Conditions in the Terms of Service.
CONTACT INFORMATION
Do you have any questions? Feel free to contact us:
Shop name: Nala Bella
Telephone: +31 97010209821
E-Mail: info@nalabella.com
Postal address:
Verlengde Oostsingel 7
3751 VN, Bunschoten Spakenburg
Netherlands
Company name: HVK Services
Chamber of Commerce number (KvK): 92751385
We aim to respond to your email within 24 hours.
Customer service opening hours:
Monday to Friday: 09:00 – 20:00
Saturday: 09:00 – 18:00