Privacy Policy
PRIVACY POLICY
Last updated: November 20th, 2025
This Privacy Policy describes how nalabella.com (“the Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal data when you visit our website, use our services, make a purchase on nalabella.com (“the Website”), or otherwise interact with us through the Website (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.
We will post the updated Privacy Policy on the Website, update the “Last updated” date, and take any additional steps required by law.
HOW WE COLLECT AND USE YOUR PERSONAL DATA
To provide the Services, we collect personal information about you from various sources, as described below.
The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may also use the information we collect to communicate with you, provide and improve the Services, comply with all applicable legal obligations, enforce our terms and conditions, and protect or defend the Services, our rights, and the rights of our users or others.
PERSONAL DATA WE COLLECT
The type of personal data we collect depends on how you interact with our Website and how you use our Services.
When we refer to “personal data”, we mean data that identifies, relates to, describes, or can be associated with you.
The sections below describe the categories and types of personal data we collect.
Information You Provide to Us Directly
Information you submit directly through our Services may include:
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Contact information, including name, address, phone number, and email address.
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Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information, including username, password, security questions, and other account security data.
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Customer support information, including details you provide when contacting us (e.g., when sending a message through the Services).
Some features of the Services require you to provide certain information.
You may choose not to provide this information, but doing so may limit your ability to access or use certain features.
Information About Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”).
We may use cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include:
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Device information
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Browser information
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Network connection information
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Your IP address
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Details about how you browse and use our Website and account
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Other information about your interaction with the Services
Information We Receive from Third Parties
We may also receive information about you from third parties, including:
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Companies that support our website and Services, such as Shopify.
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Payment service providers, who collect payment data (e.g., bank account details, credit/debit card information, billing address) to process payments, fulfill orders, and deliver products or services you have requested.
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Third parties that collect information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies when you visit our website, open or click our emails, or interact with our Services or ads.
All information we receive from third parties is treated in accordance with this Privacy Policy.
See also the section “Third-Party Websites and Links”.
HOW WE USE YOUR PERSONAL DATA
Provision of Products and Services
We use your personal data to provide the Services under the contract we have with you — including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, setting up and maintaining your account, organizing deliveries, assisting with returns and exchanges, and other account-related functions.
Your shopping experience may be improved if Shopify matches your account with other Shopify services you may be interested in.
Shopify processes your data under its own Privacy Policy and Consumer Privacy Statement.
Marketing and Advertising
We may use your personal data for marketing and advertising purposes, such as sending promotional emails, SMS messages, or postal mail, and displaying advertisements for products or services.
This may include using your personal data to tailor the Services and advertising on our website and elsewhere.
If you reside in the EEA, this processing is based on our legitimate interest in promoting our products (Art. 6 (1)(f) GDPR).
Security and Fraud Prevention
We use your personal data to detect, investigate, and address potential fraudulent, illegal, or malicious activity.
If you create an account, you are responsible for keeping your login credentials secure.
Do not share your username or password.
If you believe your account has been compromised, please contact us immediately.
This processing is based on our legitimate interest in keeping our website secure (Art. 6 (1)(f) GDPR).
Communication and Service Improvement
We use your personal data to provide customer service and improve our Services.
This is based on our legitimate interest in communicating with you, offering effective Services, and maintaining our business relationship with you (Art. 6 (1)(f) GDPR).
COOKIES
Like many websites, we use cookies on our Website.
You can find detailed information about cookies supported by Shopify at:
https://www.shopify.com/legal/cookies.
We use cookies to support and improve our Website and Services (including storing your preferences), for analytics, and to improve user experience.
We may also allow third-party providers to use cookies on our Website to display personalized advertising.
Most browsers accept cookies automatically, but you may adjust your browser settings to delete or block cookies.
Please note that deleting or blocking cookies may affect your user experience.
HOW WE DISCLOSE PERSONAL DATA
We may disclose personal data to third parties under certain circumstances, such as:
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Service providers acting on our behalf (e.g., IT services, payment processing, data analysis, customer service, logistics, shipping).
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Business and marketing partners for providing services and advertisements — used under their own privacy policies.
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When you request or consent to sharing (e.g., social media widgets, login integrations).
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Affiliates within our corporate group.
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In connection with business transfers (merger, bankruptcy, etc.), legal requirements, enforcement of terms, or protection of our rights.
Disclosure Categories
|
Category |
Recipient categories |
|---|---|
|
Identification data (name, contact info, order & account info) |
Service providers, business partners, affiliates |
|
Commercial information (order data, support inquiries) |
Service providers, business partners, affiliates |
|
Internet/network activity (usage data) |
Service providers, business partners, affiliates |
|
Geolocation data (IP addresses) |
Service providers, business partners, affiliates |
We do not use or disclose sensitive personal data without your consent or for inferring characteristics.
THIRD-PARTY WEBSITES AND LINKS
Our Website may contain links to third-party websites.
We are not responsible for their privacy or security.
Please read their privacy policies carefully.
Using these links does not imply endorsement.
CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect data from individuals under 16.
If you believe your child has provided us personal data, please contact us.
DATA SECURITY AND RETENTION
There is no method of data transmission that is entirely secure.
We recommend not sending sensitive information over insecure channels.
How long we retain your data depends on whether we need it to provide services, comply with legal obligations, or resolve disputes.
YOUR RIGHTS
Depending on your location, you may have the right to:
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Access
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Deletion
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Correction
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Data portability
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Opt-out of sale/sharing
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Restrict processing
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Withdraw consent
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File a complaint
To exercise your rights, use the contact information below.
We may need to verify your identity.
COMPLAINTS
If you have concerns about how we handle your data, you may contact us.
In the EEA, you may also contact your local data protection authority.
INTERNATIONAL USERS
Your data may be processed outside your country.
If data is transferred from Europe, we use appropriate legal mechanisms such as EU Standard Contractual Clauses.
CONTACT INFORMATION
Do you have any questions? Feel free to contact us:
Shop name: Nala Bella
Telephone: +31 97010209821
E-Mail: info@nalabella.com
Postal address:
Verlengde Oostsingel 7
3751 VN, Bunschoten Spakenburg
Netherlands
Company name: HVK Services
Chamber of Commerce number (KvK): 92751385
We aim to respond to your email within 24 hours.
Customer service opening hours:
Monday to Friday: 09:00 – 20:00
Saturday: 09:00 – 18:00